Records Management

Retrieval and Delivery

Fast, Reliable, Secure

When you need access to a specific document, file, box or media Fileminders offers a range of services to ensure your information is readily available when you need it, where you need it and in the format you want it. The authorized personnel can request access to the specific records via our secure web portal, email or fax. Once the request has been received, we offer our regular delivery options which guarantees delivery within half a working day. For emergency situations we offer our Rush delivery or Image on Demand options which guarantee delivery of your records within one hour or instantly via email, fax or online through the secure web portal. 

Security Measures

All deliveries are made by our designated Record Management drivers and in Fileminders’ vehicles only.  We guarantee the secure and safe transportation of your documents by employing the following features:

All our vehicles are fully alarmed and equipped with: 

  • Immobilizer and fire extinguisher 
  • GPS tracking
  • Slam locks that automatically lock the vehicle
  • Fully uniformed drivers
  • All drivers are security evaluated and have signed confidentiality agreements
  • All drivers are fully trained in health and safety, standard operating procedures and emergency breakdown procedures
  • Complete chain of custody from the moment the request is received to the point of delivery
  • Receipt is issued upon delivery to confirm all items delivered or collected, match the original request and is signed by an authorized representative
Interested in our Services?